What is direct cremation?
It is the unattended cremation of a body without the fuss and trappings associated with a traditional funeral. There is no viewing at the chapel of rest, no procession, and no service at the crematorium.
Where is your direct cremation service available?
We provide service throughout mainland England and Wales.
How long have you been established?
From humble beginnings in 1970, we first introduced direct cremation to the UK in 1991.
Are you independent or part of a group?
Very much an independent concern, though we do call upon the assistance of other carefully chosen and established funeral directors from time to time.
Are you providing a cheap, low-cost, budget funeral?
Absolutely not. We provide a high standard direct cremation service, not a minimal standard budget funeral.
Can we come and see our loved one in your Chapel of Rest?
Sorry, but no. A direct cremation specifically excludes that, and some other traditional options.
Viewing may be possible, however, in the hospital or hospice chapel of rest, prior to us assuming care of the deceased.
Can I hold any form of service?
Certainly. A casket containing the ashes can be almost as poignant a focus at a service or gathering as the coffin itself. The "softer nature" and greater flexibility allowed by this approach is arguably no less reverent than many traditional arrangements. It is, very much, a matter of personal choice.
Can you provide comprehensive facilities?
All professional facilities are available to us. As full members of the National Association of Funeral Directors, our facilities meet or exceed their high professional standards.
What if I die away from home?
We recommend that you take out travel insurance when you go on holiday, specially if you travel abroad. You are, however covered should the death occur anywhere on mainland England or Wales. For other areas, we can quote for the extra costs involved.
What if I move home?
If you move, you are still covered, providing it is within mainland England and Wales. Other options are available if you move out of this area.
What if I change my mind later?
If you change your mind within the first month of receiving your plan documents you can return them for a full refund - with no questions asked. If you cancel your plan at a later date, your refund will be subject to an administration charge (please refer to our conditions of sale).
Can I pay by instalments?
Yes, there are a range of options - please ask for details. Payment by instalments usually costs more than a single payment because of the extra administration involved, and if you die before completing all of the instalments, the cremation will only be part-paid.
Is there an age limit or health restrictions?
No - anyone over 18 can purchase a plan. There are no health restrictions or medical questionnaires.
Can I buy a plan for someone else?
Yes, please mention this on your application - we will need the name, address and date of birth of the person to be covered, but will send the correspondence to you.
What happens to my money?
Every penny of the full value of your plan (excluding the initial management fee) is held securely and ring-fenced to pay for your direct cremation. The plan funds are held in guaranteed individual whole of life assurance policies with a life assurance company that is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA). Funeral plans themselves are not regulated by the PRA or FCA, but are regulated by the Funeral Planning Authority.
What if direct cremation costs increase?
Funerals and direct cremations are affected by inflation and the cost will almost certainly increase before you need one. If these costs, as listed in the plan details, are not covered by the plan value at the time of need, there will be a balance to pay. Please refer to the Terms and Conditions for more information.
Why does the plan cost more than today's direct cremation price?
This is partly because of the administration costs for the plan, and partly because several variable factors have to be safeguarded within the cost of the plan. Our funeral plans prudently allow for this.
If, at the time of death, and where additional options purchased as part of the plan are not appropriate or required, we will refund the purchased cost of those unused options to your estate.